MAIN RESPONSIBILITY:
To supervise the activities and performance of the Customer Sales Team, to ensure the smooth day-to-day operations by enforcing standard practices. To take up task assignments that require a higher level of expertise and experience.
REQUIREMENTS:
Due to work pass restrictions, only Citizens of Indonesia (WNI) shall be considered.
Fluent in English (oral and written).
Minimum three (3) years of full working experience in reservation, call centre or front office or minimum of one (1) year with the same position in an international luxury hotel brand.
Diploma degree in tourism or hospitality management from a reputable college.
Proficient in operating Opera PMS and knowledge in repatriation hotel booking system will be an advantage.
Excellent inter-personal skills with the ability to develop relationships at all levels.
Flexible with working hours, willing to work shifts and public holidays.
Shangri-La Hotels & Resorts