Our Information Technology Team are dynamic professionals with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As IT Support Specialist , you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the IT Support Specialist :
- Providing first-line Hardware / software support.
- Delivering onsite and remote support and escalating IT issues when necessary.
- Receiving, prioritizing and actively resolving end user help requests as well as Guest requests.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or request.
- Utilize investigative lines of questioning to perform effective and informative fault finding and troubleshooting activities.
- Utilize critical thinking skills, prioritize incoming work orders and efficiently assess situations for appropriate response: seek clarification if work is not clear.
- Investigating remote monitoring alerts to provide proactive response.
- Assist in the support of ensuring proper operation of property telephone system, WIFI systems as well as Audio Visual equipment and Music/Sound systems, In Room Technology, Security Camera systems, Door lock systems, etc. as well as special projects.
- Delivery and installation of end-user hardware, installation of software to desktops and laptops.
- Diagnosing and resolving hardware-based technical issues.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Supporting and maintaining On-Premise and Cloud-based Microsoft Server/Desktop environments.
- Antivirus installation and management.
- Assist in maintaining and implementing Radisson Hotel Group IT standards and procedures.
- Maintain IT Equipment in good working order.
- Applying IT principles, methods, and practices in the customer service and support area to identify and resolve issues and requests.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.
- Perform other duties and projects as assigned.
- Assist, facilitate and coordinate with the respective vendor(s), company IT Manager on maintenance and the proper functioning of all above mentioned items.
- Technical training in helpdesk support, support technician, or helpdesk technician.
- Knowledge of computers, servers, and networks
- 2-5 years of experience.
- Strong communication skills. The ability to provide exceptional customer service to our entire hotel portfolio.
- The ability to work efficiently and expedite tasks in a time sensitive manner, as well as work in a team environment.
- Knowledge of the following software and hardware:
- Microsoft Products (Windows Server 2012 - 2019, Windows 10, Azure, SharePoint, Office 365, Etc...)
- VMware
- Cisco, UBNT, HP, (servers, switches, WAP’s, workstations, security appliances, etc.)
- Must be willing to work a flexible schedule including weekends to accomplish all major responsibilities and tasks.
CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.
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