Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Ensures all guests' emails, messages, mail, faxes and parcels are handled and distributed promptly.
Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
Ensures speedy, accurate and efficient telephone and message service at all times.
Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between (but not limited) Concierge and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that the Concierge and Bell Desk associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Ensures that the Concierge and Bell Desk associates work in a supportive and flexible manner with other Front Office Team in a spirit of “We work through Teams”.
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
Qualifications:
- Indonesian Nationality with a degree in Hospitality or Business Management
- Has minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel Chain
- Previous pre-opening experience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset and people management & development skills
Hyatt