Thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Indonesia office is looking for a Sea Logistics International Supply Chain Manager to join their Sea Logistics team.
YOUR ROLE
You will be leading, directing and optimizing your International Supply Chain (ISC) customer care team to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction + service delivery in line with global ISC standards.
YOUR RESPONSIBILITIES
- To focus on customer engagement, satisfaction, retention + growth through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics + regional management to optimize the customer experience.
- To own, monitor + drive all ISC development activities.
- To ensure best-in-class customer onboarding.
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, ensuring high level of data quality + timeliness including customer reporting.
- To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient purchase order + shipment management.
- To ensure delivery against all financial targets + strategic objectives for ISC.
- Strong leadership skills + focus on customer + stakeholder relationships
- Strong time management
- Strong negotiation skill
- Continuous Improvement mindset
- Able to converse fluently in Bahasa Indonesia and English
- Minimum of 5 years' experience of all aspects of Sea Logistics forwarding
- 3 + year experience as manager/ supervisor
- Familiar with Kuehne+Nagel tools, products
- Ability to work independently as well as in a team setting.
- Proven analytical & problem solving skills.
ABOUT KUEHNE+NAGEL
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
knjkt.hr@kuehne-nagel.com
Hera Setyowati
Kuehne+Nagel