- Directs, monitors, & evaluates overall activities of Front Office Department
- Be responsible for the entire operation, manning, and tools of Front Office Department
- Be responsible for service & guest experience beyond expectation, as well as recruitment of loyalty members
- Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel.
- Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs.
- Preferably having minimum 2 years experience in the same position
- 5-stars & international hotel brand experience will be beneficial
- Knows & understands various computer software programs & OPERA hotel system
- Good communication skills in written & spoken English
- Having high motivation & being guest-service oriented
- Great experience working in a chain hotel with national and international opportunities within Accor Group.
- Talent development opportunities within Accor.
- Be a part of the Global Community of Hospitality Industry.
Accor